Living with Legends

Lulu Selby, a gallery owner who represents some of the artists who live here at the hotel, has been staying here since July 17.  Last week, she had an extremely unpleasant encounter with the new director of operations.  Her full story is below.   
Lulu contacted Ira Drukier (the D in BD Hotels for the uninitiated) She said that Drukier was very nice and could not understand how something like this could happen.  She also received a phone call from David Bernstein, of BD hotels, and according to Lulu, he apologized profusely and said it will never happen again.  He said that the Director of Operations was new and didn’t know the proper procedures.  So we want to know, why are they  putting somebody with so little experience in charge at a high profile hotel like the Chelsea? Do you think that guests get treated like this at the Mercer?  Do they lock people out of their rooms at the Maritime?  As for the dog, maybe somebody should sic the ASPCA on BD! 

Hi there guys, I am in apt.#1024 I had an altercation with Glennon Travis our new fearless leader, I was locked out of my room after being in DR. Peter Ferro’s office for 5 hours of procedure. I went upstairs to get my purse to pay DR. Ferro and to take care of my service Dog only to find that the fearless leader had locked me out with my dog locked in. I called the police and he had no valid reason, he told the police that I would not sign a piece of paper which was totally untrue. he tried to raise my rate by $59 doolars which I would not approve and they had alredy had gotten an auth. fro AMEX for $4000.00 for 7 days on the 24th of July I checked in on the 17th of July. I called our fearless leader this AM and informed him of a problem with the TV,George Duane and Victor all tried to fix the TV but all agreed that it was not possible so they would get me another one then they were told by our FL Glennon that they would have to have his approval so I called and he informed me to be patient and he would locate one even though the employees had alredy done that. Now he is offering to change me to another room with a TV that works and should he charge the one that is not working to my charge since he does not know if I broke this one!!!!!!!! I called the Police and they had him open the door and told me that it was not a Police matter but none the less they had him open the door!! I have contacted the New York Times and they are very intrested in this story and everything else I can tell them. I have to put as much in writing and Fax to Paul in the Metro desk please get back to me I am in apt.# 1024