Living with Legends

Now that BD Hotels is running the Chelsea, what exactly happens when a guest is unhappy?

On August 4, Thomas B. checked into the Chelsea and here’s what he had to say. It’s a pricey place for what they offer.  Rooms are big, but rundown, first room they gave me was horrible, after some complain they gave me another one, which was somewhat better.  At above US$200/night you expect way better rooms/bathrooms.  The bed though is good, with clean linens.  People at the front desk are not very nice either.  I moved to another hotel.

So, I e-mailed Thomas B. and asked him where he went after he checked out of the Chelsea.  Here’s his reply: “After Chelsea I went to the POD…” 

Hmmmm, he left the Chelsea and went to the POD, a hotel owned by BD.  It could be a coincidence, as they’re involved with about 20 hotels in New York, but if I were Marlene Krauss, I’d start asking BD a few questions about their customer service protocol. Call me crazy, but I feel certain Marley wants those Eurodollars to remain at the Chelsea. Afterall, she’s not a shareholder up at the POD.

(Oh, by the way, we all know what Stanely would have done if Thomas had told him he was unhappy.  He would have sat Thomas down and convinced him that actually he was the happiest he had ever been in his life — and then Thomas would have lived here for the next 20 years.)