Living with Legends

Here’s what happened when Kelly (who we wrote about last week) tried to book a room.

I wanted to let you know that i’ve been toying with the idea of staying still…so i decided to call and try to make reservations today…notice i say try.  i called the number provided on the website and was quickly redirected to the "front desk", the "front desk" told me "just a moment" and i am still on hold….i have been on hold for five minutes.  now i’m just holding on to see how long they leave me on hold….going on seven minutes now.
does the chelsea hotel not give a f*ck about guest reservations?

i hung up after 8 minutes and 12 seconds.
promptly called back, asked the lady who answered if anyone was taking reservations, she asked "for when" i said december, and that i had just called and they put me on hold for almost 10 minutes….just told me to hold on….placed me on hold, and then disconnected me. 

okay…so i went online and it quoted me a room for 3 nights at $169…i FINALLY spoke with some guy (who sounded like he could give a shit) who put me on hold again…when he came back he told me the only rate he had was for a junior suite at $609 a night.  seriously…are you fucking kidding me?  so i told him that it quoting me $169 a night online…he said well you won’t have a bathroom, you’ll have to share.  i said, well it says here online that i WILL have a private bathroom.  so what gives?  so he says, well…we’re all sold out of those.  so i respond with…then why the hell is it allowing me to book this online?  and he says…well it says we are all out of those rooms here.  so i ask, well then what the hell does that mean?  it’s letting me book a standard room online with a private bath and you’re telling me you don’t have them? does that mean i get there and you’ve booked me for a room you don’t have?  he says, well book it and i guess they’ll have to find you a room when you get here?

wtf?  i mean seriously….is this a joke?  what the hell is going on there?

who wants to go in to a trip and stay there with that kind of first impression?   i’ll be booking somewhere else.