Here's an e-mail which was sent to a guest who used an online booking service to reserve a room at the Chelsea Hotel. It's the sort of information that residents had to learn through rumor and heresay. It's interesting to see what kind of Hotels we are now being compared too. We've sunk to a new low under Marlene Krauss.
You have a reservation with Hotel Chelsea, located in New York.
We've just been informed by the management of the Hotel Chelsea that they will undergo a change of ownership.
We've been further informed that the new owners will close the property to undergo a year long renovation project. Unfortunately this circumstance is outside of our control.As a result, Hotel Chelsea will be closing immediately and will be unable to accommodate your reservation.
We completely understand the frustration this may cause. We have included several suggestions of similar properties below:
Hotel Pennsylvania
http://www.booking.com/searchresults.en.html?aid=310138&label=callcenter-bcrider&si=ho&ss=Hotel+Pennsylvania&hotelidsPlease know that we recognize the inconvenience and frustration this closure may cause to you. We have agents on duty 24 hours a day, every day if you would like to personally speak with someone to help you re-book.
Kind regards,
Living with Legends 
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